Your Privacy and Personal Information

Protecting the Privacy of Your Information

To provide the best care possible, we need to collect and use information about you and your family. Children’s Mental Health Leeds & Grenville is committed to keeping your information safe and confidential. We follow rules set out in our accreditation standards and the law, about collecting, using, and disclosing your information. We have a variety of safeguards in place to make sure your information stays private including locked cabinets, security policies and electronic passwords. Only personnel who need to see your personal information are allowed access.

How Children’s Mental Health Uses Information About You and Your Family

  • To plan treatment within the context of a multidisciplinary team
  • To ensure quality service (including accreditation)
  • To evaluate our programs
  • To compile statistics for research purposes (without exposing identifying information)

While we take every precaution to ensure your confidentiality, we are required to release your information without your consent in the following circumstances:

  • We believe a child (including your own) under the age of 18 has been harmed or is at risk of being harmed
  • We believe that you intend to harm yourself or someone else
  • Our workers and/or your files are subpoenaed by the court
  • We participate in a confidential accreditation process
  • You disclose information about any sexual involvement, past or present, with a person in a position of authority or a regulated professional.

What You Should Know


The Personal Health Information Protection Act, 2004, requires us to obtain your expressed consent (written/signed) to disclose your health information to any outside agency.   By accepting services at Children’s Mental Health you need to know that your information will be shared with those individuals who are directly involved with your care.

How Long We Keep Your Information

Children’s Mental Health maintains client’s records electronically. Any hard copies of information collected during treatment are confidentially destroyed upon completion of service. Your electronic personal information is kept in our client database for 10 years after a client’s 18th birthday, when it is confidentially deleted.

You have the right to:

  • Withdraw your consent
  • Request access to your personal health information
  • Request a correction to your personal health information


To access your personal health information contact:

Privacy Officer

Children’s Mental Health of Leeds & Grenville

779 Chelsea Street, Suite BU

Brockville, ON

K6V 6J8


Or, you can contact :

Information and Privacy

Commissioner of Ontario

2 Bloor St. East, Suite 1400

Toronto, Ontario

M4W 1A8

Children’s Mental Health of Leeds and Grenville is a Canadian Registered Charity BN#896698495RR0001