POLICY
Children’s Mental Health of Leeds & Grenville (CMHLG) is committed to providing services to clients and to providing a workplace for staff that endeavours to eliminate barriers to accessing services or to function in the workplace.
Multi-Year Accessibility Plan 2024-2028
PROCEDURES
All employees, volunteers, students and contractors who provide goods and/or services to clients within Children’s Mental Health of Leeds and Grenville (CMHLG) will comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Notice of Temporary Disruption
CMHLG will provide clients with notice in the event of a planned or unexpected temporary disruption in the facilities or services usually used by clients with disabilities.
When this type of disruption occurs, CMHLG will ensure that a notice will:
- Be placed at all public entrances and reception areas
- Include information about the reason for the disruption
- Include its anticipated duration
- Include a description of alternative facilities or services, if available.
Office Accessibility
Should there be an office that a client, staff or volunteer are unable to access, alternative arrangements will be made.
Training for Employees
CMHLG provides training to all employees, volunteers and students. Training includes the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 (OADA) and the requirements of the Accessibility Standards for Customer Service
- A review of this policy
- How to interact and communicate with clients with various types of disabilities
- How to interact with clients with disabilities who use an assistive device or require the assistance of a guide dog or service animal or a support person
- What to do if a client with a disability is having difficulty in accessing goods and/or services
Training will be incorporated into the orientation process for all new staff and CMHLG is committed to annual training for all staff.
In locations where agency-provided equipment or devices are available to assist clients with disabilities to access our services, staff members will receive the relevant training/instruction on how to use the equipment and/or devices. Staff will also be trained when changes are made to these policies, practices and procedures.
Feedback Process:
Feedback regarding CMHLG’s provision of goods and/or services to clients with disabilities can be made by filling out a Client Compliment Form or Client Concerns Form.
Documentation To Be Made Available:
This document will be made available to any member of the public upon request. The Accessibility in the Workplace Policy and Procedures can be viewed by requesting a copy by calling 1-800-809-2494.